These General Terms and Conditions of Business apply to all orders and deliveries between Groomersshop, Sofia, Bulgaria, (hereinafter: Groomersshop) and its customers via the online shop www.groomersshop.com.
2. Order process, entering into a contract, quantity limitation
1. Order process
o Groomersshop offers its customers a comprehensive range for all matters concerning domestic pets. By clicking on the products or product descriptions, the customer navigates to the product details, .e.g. details regarding the product specifications or size. The product is placed in the virtual shopping cart by entering the requested quantity and clicking on the shopping cart icon.
o By clicking on the "shopping cart" button, displayed in the top right-hand corner of the online shop, the customer navigates to an overview page and at any time can check the goods in the virtual shopping cart and, where necessary, make changes.
o If a customer does not wish to purchase additional goods, they can continue via the "Finalize order" button. Registered customers can enter their user names and passwords here to automatically use their saved information for the order. Alternatively, the customer can register as a new customer and set up a customer account or continue the purchase without setting up a customer account. In such a case, the customer must enter their address and invoice information on the following page.
o By further clicking on the "Finalize order" button, the customer reaches the penultimate order stage "Overview". The customer has access to an overview of the order here with details of the price (including the statutory VAT) and details of the delivery service and costs.
o The order is entered into by clicking on the "Finalize" button. This means a binding offer has been made.
2. Entering into a contract
The images of the range in the online shop are intended as an illustration and do not constitute binding offers for sale. By completing the order process by clicking on the "Finalize" button the customer makes a binding offer to enter into a purchase contract. The customer thereupon receives an automated confirmation of receipt of order by e-mail (order confirmation). This order confirmation does not constitute acceptance of the offer. The contract with Groomersshop is only concluded when a Groomersshop employee contacts the customer and confirms the ordered goods and shipping terms.
3. Quantity limitation
The offered goods are sold in customary domestic quantities only and only to persons of an age at which they are capable of entering into legal transactions.
3. Prices and shipping charges
All prices contain the statutory VAT rate and other components, excluding any shipping charges.
2. Shipping charges
Groomersshop delivers from a minimum order value of 10.00 euro (excluding shipping charges). Deliveries are free of charge from an order value of 100.00 euro (for packages up to 10 kg) with DPD (only for Greece and Romania). In the case of order values of less than 100.00 euro, Groomersshop charges a flat-rate of 5 euro for each order (only for Greece and Romania); in case of order package over 10 kg, Groomesshop will charge the transport cost according the DPD rates. For all other EU countries the delivery rates are according DPD charges for delivery. Customers will not incur additional shipping costs should a delivery be divided into several consignments for technical or logistical reasons.
4. Dispatch and delivery
In countries other than Bulgaria, Groomersshop only delivers to private individuals. Groomersshop delivers only for EU countries.
Unless stated otherwise in the offer or product details, the delivery period is 4 to 7 working days after dispatch. Please ensure somebody is available to accept delivery.
In the event that some of the ordered products are not in stock, Groomersshop shall be entitled to provide partial deliveries at its cost provided this is acceptable for the customer.
In the event that Groomersshop is unable to deliver the ordered product because Groomersshop itself is not supplied by its own suppliers, without culpability on the part of Groomersshop, Groomersshop may withdraw from the contract. In such a case, Groomersshop shall inform the customer without delay and propose a comparable product. If a comparable product is not available, or if the customer does not wish to have that product delivered, Groomersshop shall, without delay, reimburse payments made by the customer. Deliveries are free of customs duties within the EU.
In the event that supplied products are damaged en route, the Groomersshop customer service is to be contacted, where possible, without delay. As a result, Groomersshop shall have the option of lodging a complaint with the carrier or transport insurer regarding the damage. If the customer fails to provide notification of transport damage, this shall not have any effect whatsoever on the customer's statutory guarantee rights.
In order to fulfill customer orders Groomersshop needs to pass on the customer email address, and if available a contact phone number to the delivery company authorized to delivering the goods. This forms part of the contract with Groomersshop. The customer does not have the right to object.
5. Retention of title
The goods shall remain the property of Groomersshop up until payment in full. Prior to the passing of ownership, pledging, ownership transfer by way of security, processing or redesigning are not permitted without approval by Groomersshop.
6. Right of withdrawal
Customers who are consumers have a fourteen-day cancellation right. A consumer is any natural person who enters into a legal transaction for a purpose that is neither attributable to their commercial nor self-employed professional activity. The following regulations apply to the cancellation right and the excluding of the cancellation right.
Instructions on withdrawal
The exercise of the right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (Groomersshop, Sofia, Bulgaria, telephone: 00359 897 565 966, email@example.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods to:
Furry Mury FM Ltd.
(Owner of Groomers Shop)
By request to:
Speedy Bulgaria, office No.760,
Zhk. Lyulin - Silver center,
Without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion of the right of withdrawal
The right of withdrawal does not apply in the event of delivery of goods
• that are not pre-produced and an individual selection or determination by the consumer is authoritative for their manufacture or goods that are clearly geared towards the consumer's personal requirements; goods that may perish quickly or goods whose sell-by-date would quickly run out,
• that are not suitable for returns for reasons involving health protection or hygiene if their seal has been broken post-delivery,
• that were post-delivery inseparably mixed with other goods.
Model withdrawal form
Sample of the model withdrawal form
(Should you wish to cancel your contract with Groomersshop please complete this form and return to)
— To Groomers Shop, Sofia, Bulgaria,
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
— Ordered on (*)/received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate.
7. Guarantee and liability
The statutory guarantee provisions apply.
8. Payment methods and credit notes
Payment for goods is to be made by bank transfer or paid to DPD during delivery with the service Postal Money Transfer (only in Bulgaria.)
Groomersshop reserves the right in individual cases or depending on the delivery method chosen by the customer to accept only certain types of payment.
1. Payment via bank transfer
Please be sure to include your order invoice number in the payment reference field when you enter the information for your bank transfer. Please transfer the balance to the following account:
Furry Mury FM Ltd.
United Bulgarian Bank (UBB)
IBAN: BG 85 UBBS 800 210 605 672 40
SWIFT (BIC): UBBSBGSF
2. Cash on delivery
Payment is done following the terms of the DPD after delivery.
9. Protection of personal data
Dear Clients of Groomersshop,
The security and privacy of your personal data when visiting our site are critical to us and we have taken the necessary steps to keep your personal information in compliance with Regulation 2016/679 (General Data Protection Regulation) and the Privacy Act Protection of Personal Data (LPPD) and the secondary legislation on its application.
What personal data do we process?
In order to process and execute the requests of our clients, the site www.groomersshop.com accepts and processes the following data:
- Company name
- Address for delivery
- Email address
Furry Mury FM Ltd., owner of www.groomersshop.com, reserves and uses this information as follows:
- Company name, shipping address and contact telephone: We keep and forward to the courier company "Speedy" with which we have a contract for courier services for Sofia and the country. You can get a phone call or SMS with day and time of delivery information. The consent to provide this information to the courier company is an integral part of the contractual relationship with Furry Mury FM.
For more information on delivery terms, please see the Terms of Service, Shipping section.
- To issue a document for your purchase - an invoice, a receipt, etc. "Furry Mury FM" Ltd. uses this data by introducing them into the used data processing and fiscal information system.
- E-mail address: The site www.groomersshop.com sends its customers a confirmation of the order, which contains information about the ordered items, their value with VAT added, and the delivery amount, if any.
When selecting an "Order without registration" option, after providing a name, telephone and E-mail, a Furry Mury FM employee will use this data to contact the user and specify the method of delivery of the ordered items.
Sometimes we can send Newsletter with information about current promotions or new products. The option of receiving Newsletter is optional and you can unsubscribe.
The site www.groomersshop.com automatically collects your IP address in order to prevent fraud (for example, misuse by machine or automated processing).
In data transfer we use the so-called SSL - Secure Socket Layer. This is a protocol that encrypts the connection between a server (website) and a browser (user).
Your personal information, such as name, address, telephone, arrives at our server in an incomprehensible code for unauthorized persons. The information transmitted through such a connection is protected against unauthorized access and interception.
The fact that your data is encoded can be determined by having a locked image displayed in the status line of your browser, just before the name of our site.
This website uses Google Analytics, a Google Analytics web analytics service. (Google). Google Analytics uses the so-called cookies - text files that are stored on your computer and analyse the use of the site. The cookie-related information about your use is generally transmitted to a Google server in the U.S. and stored there. In the case of activating IP anonymisation for this web page, your IP address is abridged by Google in advance within EU Member States and other countries that have ratified the European Economic Area agreement. Your full IP address is transmitted only in exceptional cases to a US server where it is abridged.
Google uses this information on the order of the owner of this website to analyse your usage to prepare activity reports on the website and to perform other site-related and internet-related service outsourced by the owner.
Your Google Analytics IP address is not linked to other Google data. You can prevent cookies from being saved using the appropriate settings in your browser software. However, please note that in this case you may not be able to fully use all the functions of this web site.
You can also prevent the data created with cookies associated with your use of the site (including your IP address) from being transmitted to Google, as well as processing this data from Google by downloading and installing the appropriate plug-in for your browser.
Facebook plugins (Share button)
You can recognize the plugins on Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA using the Facebook logo or the Share button. For an overview of Facebook plugins, please click here: https://developers.facebook.com/docs/plugins. When using our online services, the plug-in creates a direct link between your browser and the Facebook server. Facebook is thus informed that you are using our online services with your IP address.
When you click on the "Share" button while logged into your Facebook account, you can link the content of our online services to your Facebook profile. Then Facebook can link the use of our online services with your user account.
In case you do not want to allow Facebook to link the use of our online services to your Facebook user account, please log out of your Facebook user account.
Links to other web pages
The www.groomersshop.com site may contain links to other web pages. We are not responsible for their content. For illegal, incomplete or missing instructions, as well as for damages caused by the presence or non-availability of such information, the provider of the web page to which you have been forwarded is responsible. Data protection guidelines apply only to our web page.
View your personal information
You can always view, process, or delete your personal information on https://www.groomersshop.com/myaccount.php after logging in with your email address and password. If you forget your password, you can get password recovery assistance at https://www.groomersshop.com/enter.php. This method is completely secure even if third parties try to access your personal data because the password is sent to an email address you specified when registering at www.groomersshop.com
Duration of data storage
Your personal data is stored for as long as is necessary to perform our services. Longer data storage may be required due to legal or legal regulations.
Right to information and refusal
You may request free written information about personal data that has been retained by Furry Mury FM Ltd. (owner of www.groomersshop.com). Once you receive this information, we will immediately, as far as legally permissible, make any necessary adjustments, distraints or deletions. You have the right at any time to withdraw your consent to the future use of your personal data. You may at any time deny your personal data to be collected and processed, as well as requesting them to be deleted, corrected or blocked.
For this purpose, you need to send an email to Furry Mury FM at: firstname.lastname@example.org
Protection of personal data in the company
Furry Mury FM Ltd. strictly adheres to Regulation 2016/679 (General Data Protection Regulation) and the Personal Data Protection Act (LPPD) and has appointed persons to take care of personal data protection within the company.
All our employees have made a commitment in writing to comply with the provisions and guidelines for protection, security and privacy of personal data.
"Furry Mury FM" Ltd.
10. Identity of the contracting partner
Furry Mury FM Ltd.
Bulgaria, Sofia, zhk. Lyulin 643
Represented by Boriana Sashova Todorova
11. Final provision
Should any provision of these Terms and Conditions be or become invalid or unenforceable, the validity or enforceability of the other provisions of these Terms and Conditions shall not be affected thereby. Bulgarian law applies by way of exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).