Groomersshop delivers from a minimum order value of 10.00 euro (excluding shipping charges). Deliveries are free of charge from an order value of 100.00 euro (for packages up to 10 kg) with DPD (only for Greece and Romania). In the case of order values of less than 100.00 euro, Groomersshop charges a flat-rate of 5 euro for each order (only for Greece and Romania); in case of order package over 10 kg, Groomesshop will charge the transport cost according the DPD rates. For all other EU countries the delivery rates are according DPD charges for delivery. Customers will not incur additional shipping costs should a delivery be divided into several consignments for technical or logistical reasons.
4. Dispatch and delivery
In countries other than Bulgaria, Groomersshop only delivers to private individuals.
Groomersshop delivers only to EU countries.
Unless stated otherwise in the offer or product details, the delivery period is up to 7 working days after dispatch. Please ensure somebody is available to accept delivery.
In the event that some of the ordered products are not on stock, Groomersshop shall be entitled to provide partial deliveries at its cost provided this is acceptable for the customer.
In the event that Groomersshop is unable to deliver the ordered product because Groomersshop itself is not supplied by its own suppliers, without culpability on the part of Groomersshop, Groomersshop may withdraw from the contract. In such a case, Groomersshop shall inform the customer without delay and propose a comparable product. If a comparable product is not available, or if the customer does not wish to have that product delivered, Groomersshop shall, without delay, reimburse payments made by the customer, if there are such.
Deliveries are free of customs duties within the EU.
In the event that supplied products are damaged en route, the Groomersshop customer service is to be contacted, where possible, without delay. As a result, Groomersshop shall have the option of lodging a complaint with the carrier or transport insurer regarding the damage. If the customer fails to provide notification of transport damage, this shall not have any effect whatsoever on the customer's statutory guarantee rights.
In order to fulfill customer orders Groomersshop needs to pass on the customer email address, and if available a contact phone number to the delivery company authorized to delivering the goods. This forms part of the contract with Groomersshop. The customer does not have the right to object.
5. Retention of title
The goods shall remain the property of Groomersshop up until payment in full. Prior to the passing of ownership, pledging, ownership transfer by way of security, processing or redesigning are not permitted without approval by Groomersshop.